These Terms & Conditions ("Terms") govern your use of the Cliniqo website, mobile apps and related services (together, the "Platform"), operated by SAFF ("Cliniqo", "we", "us" or "our"). By creating an account or using the Platform, you agree to these Terms. If you do not agree, please do not use the Platform.

1. About Cliniqo

Cliniqo is a technology platform that helps patients find clinics and doctors, book appointment slots and check in at the clinic using a QR code. It also provides tools that clinics and doctors use to manage their appointments.

Cliniqo is not a healthcare provider. We do not give medical advice, diagnosis or treatment. All medical services are provided by the independent clinics and doctors listed on the Platform, who are responsible for the care they provide.

2. Eligibility and accounts

• You must be at least 18 years old to create an account. Minors can be booked for by a parent or lawful guardian.
• You sign in with a one-time password (OTP) sent to your registered email or phone. You are responsible for keeping access to your account secure.
• You must give accurate, current information and update it when it changes.
• We may suspend or close accounts that breach these Terms or are used fraudulently.

3. Booking for family members

You may book appointments for family members. By doing so, you confirm that you are allowed to share their details with us and the clinic and that you have their consent, or, for a minor or a person unable to consent, that you are their lawful guardian.

4. Appointments

• Slot availability comes from clinics and may change. A booking is confirmed only after you receive a confirmation in the app.
• Appointment times are estimates. Delays can happen because of emergencies or clinical needs, and Cliniqo does not guarantee an exact consultation time.
• Please arrive on time and check in at reception using your booking QR code. Clinics may treat late arrivals as missed appointments.
• Bookings can be cancelled by you, by Cliniqo support, or by the clinic or hospital administrator. Doctors do not cancel bookings directly through the Platform.

5. Fees and payments

• Cliniqo charges a booking fee of ₹5 per booking during the pilot. This fee may change, and any change will be shown before you pay.
• Cliniqo does not collect any consultation, appointment or treatment fee. You pay the clinic directly at your visit, at rates set by the clinic.
• Online payments are processed by third-party payment providers. We do not store your full card or bank details.

6. No refunds

The booking fee is a charge for the booking service and is non-refundable, including when an appointment is cancelled, missed or rescheduled by anyone. Disputes about consultation fees paid to a clinic must be raised with that clinic. If you were charged in error, for example a duplicate charge caused by a technical fault, contact us and we will review it.

7. Clinics and doctors

• Clinics are reviewed by Cliniqo before they can accept bookings. This review is limited to the information provided and does not guarantee the quality of care.
• Doctors and clinics are responsible for holding valid registrations and licences and for following applicable medical laws and the National Medical Commission's ethics regulations.
• Separate agreements govern Cliniqo's relationship with clinics and its other business partners.

8. Acceptable use

You agree not to:

• make fake, duplicate or speculative bookings, or hold slots you do not intend to use;
• pretend to be someone else or give false information;
• misuse QR codes, try to access other users' data, or interfere with the Platform's security;
• copy, scrape, reverse-engineer or resell the Platform;
• harass or abuse clinic staff, doctors or Cliniqo support.

9. Emergencies

Do not use Cliniqo for medical emergencies. In an emergency, call 112 or go to the nearest hospital straight away.

10. Intellectual property

The Cliniqo name, logo, apps, design and content belong to SAFF or its licensors. You receive a limited, personal, non-transferable licence to use the Platform for its intended purpose.

11. Limitation of liability

To the extent the law allows, the Platform is provided "as is". Cliniqo is not liable for the medical services, advice, diagnosis, treatment or outcomes provided by clinics or doctors, or for indirect or consequential losses. Our total liability for any claim about the Platform is limited to the booking fees you paid Cliniqo in the three months before the claim arose.

12. Changes to these Terms

We may update these Terms. We will post the updated version with a new effective date and, for material changes, notify you in the app. Continuing to use the Platform after a change means you accept it.

13. Governing law and grievances

These Terms are governed by the laws of India. Subject to the grievance process below, the courts at the place of SAFF's registered office have jurisdiction.

For complaints, write to our Grievance Officer at contact@cliniqo.org. We will acknowledge your complaint within 48 hours and aim to resolve it within 15 days, in line with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

This Privacy Policy explains how Cliniqo, a venture of SAFF ("we", "us"), collects, uses, shares and protects your personal data when you use the Cliniqo website and apps. We act as a Data Fiduciary under India's Digital Personal Data Protection Act, 2023 ("DPDP Act") and follow the Information Technology Act, 2000 and its rules.

1. Data we collect

2. How we use your data

• To create and secure your account and send OTPs
• To book, confirm, remind, check in and manage appointments
• To share the booking details a clinic needs with the clinic and doctor you choose
• To process the booking fee
• To provide customer support and handle complaints
• To prevent fraud, misuse and security incidents
• To improve the Platform using combined, de-identified statistics
• To meet legal obligations

We process your personal data with your consent and, where the DPDP Act allows, for legitimate uses such as complying with the law or responding to a medical emergency.

3. Who we share data with

• The clinic and doctor you book with, so they can provide your appointment.
• Service providers (Data Processors) such as cloud hosting and database providers, email and OTP delivery services and payment gateways, under contracts that require them to protect your data.
• Authorities, when required by law, court order or a lawful request.

We do not sell your personal data, and we do not share it with advertisers.

4. Storage and security

Your data is stored with reputable cloud providers, protected with encryption in transit, access controls and role-based permissions. Cliniqo staff access data only when their role requires it, using company accounts. No system is completely secure. If a personal data breach happens, we will notify affected users and the Data Protection Board of India as the law requires.

5. How long we keep data

We keep personal data only as long as needed for the purposes above or as required by law, for example tax and accounting records. When you delete your account, we delete or anonymise your data within a reasonable period, except records we must keep by law.

6. Your rights

Under the DPDP Act, you can:

• ask for a summary of the personal data we process about you;
• correct, complete or update your data;
• ask us to erase your data;
• withdraw consent at any time, which may stop us providing some services;
• nominate someone to exercise your rights if you die or become unable to;
• raise a complaint with us, and then with the Data Protection Board of India.

To use any of these rights, email contact@cliniqo.org.

7. Children's data

Children's appointments must be booked by a parent or lawful guardian, whose booking acts as verifiable consent. We do not track children or use their data for targeted advertising.

8. Cookies

Our website uses only the essential storage it needs to work and to remember preferences such as light or dark mode.

9. Changes to this policy

We may update this policy. We will show the new effective date here and notify you in the app about material changes.

10. Grievance Officer

Grievance Officer, Cliniqo (SAFF)
Email: contact@cliniqo.org
We acknowledge complaints within 48 hours and aim to resolve them within 15 days.

This policy explains, in plain language, how your data moves through Cliniqo and who can see it. Please read it together with our Privacy Policy.

1. Our principles

• Purpose limitation: data is used only for the purpose it was collected for.
• Data minimisation: we collect only what's needed to run bookings.
• Need-to-know access: each app and staff role sees only the data it needs.
• No sale of data: we never sell or rent personal data.

2. Who sees what

3. How booking data flows

• Booking: your details and chosen slot are saved and a QR code is created for that booking.
• Check-in: reception scans the QR code, the check-in time is recorded and the doctor's list updates.
• Consultation: the visit happens at the clinic. Cliniqo does not receive prescriptions or medical records unless we introduce a feature for that and you explicitly agree to it.

4. Statistics

We use combined, de-identified data, such as booking volumes by area, average waiting times and no-show rates, to improve the service and help clinics plan. These reports do not identify individual patients.

5. Messages we send

We use your contact details to send OTPs, booking confirmations, reminders and important service updates. We send promotional messages only with your consent, and you can opt out at any time.

6. What we never do

• Sell or rent your personal data
• Share your health information with advertisers, insurers or employers without your explicit consent
• Use your data to make automated decisions about your medical care
• Give a clinic access to patients it is not treating

7. Data processors

We rely on trusted providers for cloud database and file storage, sign-in, email and OTP delivery, and payment processing. They process data only on our instructions and under confidentiality and security obligations.

8. Questions

For any question about how your data is used, or to use your rights, email contact@cliniqo.org.